Claims
Service is the key
Service is the key in the property/casualty insurance industry. Before a company
can compete on a product or price, it must have a reputation for providing superior
service. West Bend Mutual Insurance Company has that reputation.
Superior claim service begins with exceptional associates. West Bend has strategically
placed experienced and knowledgeable claims professionals throughout the Midwestern
states in which we do business. We believe it's critical that local staff provide
service to our policyholders and agents. In addition to our field staff, a group
of highly-trained claim representatives works from our corporate office in West
Bend, Wisconsin.
Claims called in to DirectConnect® receive immediate
attention.
Our claim staff is serious about their responsibilities to our customers. They view
policy coverages in a light most favorable to the policyholders. Covered damages
are paid quickly. Regardless of the severity of a claim, our customers receive Silver
Lining service and support from an understanding and knowledgeable team of claim
professionals.
Claims Vision:
We will support the company vision by maintaining a culture of continual professional
development, employing innovative technologies, and delivering industry leading
claims service.