When substantial storms occur, West Bend's claim representatives and damage appraisers can be on the scene within hours to quickly evaluate damages and issue payments.
West Bend has taken Silver Lining service to a new level with Responder. This fully-functional mobile office, designed especially for West Bend, has revolutionized the way our storm response team handles large-scale catastrophe claims such as heavy hail, windstorms, or tornadoes across the Midwest.
With Responder at the scene, the claims process is streamlined and claims are handled at the location of the catastrophe. Responder is outfitted with the latest technology, allowing our associates to work as if they were at an office. When arriving at affected areas, Responder's disaster team inspects damage to policyholders' homes, automobiles, or businesses. Claims are immediately processed on-site and checks distributed, which significantly speeds up the claims process.
You hope you never have to report a claim. If you do, you want the claim handled fairly, promptly, and with courtesy and respect. West Bend could not be known as The Silver Lining if it were not for the superior service given to our customers by our experienced, knowledgeable, and understanding claims professionals.