Our reputation for providing superior service and support comes from the way we've conducted business since 1894. Ask an agent who represents West Bend, or a West Bend policyholder who's had a loss. We're confident they'll speak highly of our fairness, knowledge, understanding, and empathy.
Here are just a few of the things West Bend policyholders had to say about their recent claims experiences:
“Karrie’s response to this claim exceeded all expectations. She was timely, accurate and fair. She is on her game.”
- Doug M. / Crown Point, IN / September 2011
“Was very happy to have you as my insurance company!”
- Melvin H. / Couderay, WI / November 2011
“As in the past, I tell all my business friends they should be insured by West Bend.”
- Ken H. / Bettendorf, IA / November 2011
“In our over 20 + years with your company we’ve had nothing but a good experience. Thank you.”
- Robert A. / Rhinelander, WI / December 2011
“You hate having an accident, but now I know I have an insurance company backing me when needed. I haven’t had a car claim for years. Thanks for being there!”
- Michelle W. / Oxford, IA / December 2011
“We have stayed with you for years because of how well claims are handled. I intend to stay with your company.”
- Janet T. / Bloomington, MN / January 2012
“I am, and have always been, an extremely satisfied West Bend customer. I hope I can be a West Bend customer for many years to come. You all do a great job. Thank you so much.”
- Matthew H. / Muscatine, IA / January 2012
“Jesse was wonderful and patient as the incident occurred in a snow storm away from home city and state. I was happy to hear her voice again a couple hours later to reassure all was well! She also was calm and gave clear information and returning my calls timely.”
- Darlene M. / Minneapolis, MN / January 2012
“Kudos to you all!! I have shouted the praises of West Bend Mutual Insurance Company’s demeanor. What a marvelous company with wonderful employees.”
- Judith K. / Grafton, WI / January 2012
“This was an outstanding example of how a claim should be handled. I was very impressed.”
- John G. / Columbus, WI / January 2012
