Our reputation for providing superior service and support comes from the way we've conducted business since 1894. Ask an agent who represents West Bend, or a West Bend policyholder who's had a loss. We're confident they'll speak highly of our fairness, knowledge, understanding, and empathy.
Here are just a few of the things West Bend policyholders had to say about their recent claims experiences:
“I don’t know how to put into words how my claim specialist made a bad experience into a good one. The car was fixed within five days. Could not believe how fast the claim was processed. Thank you. I know I have insurance for peace of mind. It’s nice to know when I need it, you are here for me. Thank you.”
- Sue N. / Milwaukee, WI / October 2012
“Randy was great. I handle corporate insurance for a living and wish that my other claims reps were as easy to work with.”
- Scott S. / Crystal Lake, IL / October 2012
“West Bend has taken care of me and my family for over 20 years. Thank you.”
- David H. / Tinley Park, IL / September 2012
“We were extremely pleased with contacts with Tracy and her carry-through on our concerns and promptness of service. We have told several friends about how happy we were with the efficiency and support we received. The accident truly was caused by another driver. Tracy helped make us feel little concern about blame and percent that West Bend would deliver for us. Our son is a police officer who periodically deals with car accidents. He immediately told us that we are lucky - West Bend has a good reputation for carrying through for their drivers. Thanks to you! Please notify Tracy that we also thank her!”
- Michael M. / Oshkosh, WI / August 2012
“We were out of town while the repairs were made and there were changes that had to be made during that time and Jennifer handled them very professionally. I appreciated her efforts on my behalf.”
- James C. / Rockford, IL / August 2012
“This claim was for an accident that our 20-year-old daughter was in. The rep was very courteous and patient with her. Everything was handled in a very professional and timely manner. Thank you!!”
- David H. / Streator, IL / July 2012
“The process was handled smoothly and efficiently. Made as pain-free as possible. Overall an excellent experience.”
- Nathan P. / Tiffin, IA / July 2012
“We have recently switched to West Bend. Your company is head and shoulders above our former insurer.”
- Daniel S. / Mosinee, WI / May 2012
“Jessie did a terrific job of explaining the claim process, and was incredibly patient as she guided me through. Kudos to her!! ”
- Pete M. / La Motte, IA / May 2012
“Friendly, courteous people. Everything was handled very professionally, whether phone or by mail. Whole process was a breeze! Got a check the very day my vehicle was completed.”
- Gary H. / Prior Lake, MN / May 2012
“West Bend has an outstanding reputation. Your claim representative could not have been nicer. You are the best.”
- Jean K. / Kimberly, WI / April 2012
“West Bend is truly the cloud with the silver lining!”
- John J. / Red Granite, WI / February 2012
“I’m 73 years old and in my life time I’ve had only three different claims. I find West Bend the best I had ever dealt with. Thank you very, very much. ”
- Donald N. / Waterford, WI / February 2012
