Q: How do I receive my bill electronically?
A: Please click here to enroll for electronic invoicing.
Q: Can I make payments with a credit card?
A: We accept MasterCard, Visa, Discover, and American Express. Please refer to your invoice for the payment amount required.
Q: What is Electronic Funds Transfer (EFT)?
A: Our Electronic Funds Transfer (EFT) program allows your financial institution to electronically transfer monthly payments from your checking or savings account directly to West Bend.
Q: When will my payments be withdrawn?
A: The effective date of your policy determines when your payments are withdrawn. For instance, if your policy is effective January 15, payments will be withdrawn on the 15th day of each month. If your policy effective date falls on the 29th through the 31st, your withdrawal date will be the 1st of each month.
Q: Can I select an alternative payment withdrawal date other than my policy effective date?
A: You certainly can. You may choose any withdrawal date between the 1st and 28th of the month. Just indicate your request on the EFT authorization form. Please note that if you change the withdrawal date, it could alter the withdrawal amount and number of payments in your policy term.
Q: Once I've been enrolled in EFT, can I change my withdrawal date?
A: Yes. Simply talk to your independent insurance agent to request this change. Please keep in mind that we need 30 days' notice to change the withdrawal date and it may alter the withdrawal amount and number of payments in your policy term.
Q: How do I change bank information if I'm using EFT?
A. Just complete a new EFT authorization form and return to us by mail or fax. A 30 day notice is requested.
West Bend Mutual Insurance Company
1900 South 18th Ave.
West Bend, WI 53095
- Home and Highway customers: 262-338-5126
- Business insurance customers: 262-335-7007
Q: I contacted my agent to request a change on my policy. Should I still pay my current invoice?
A: Yes, please pay your minimum current balance to prevent a lapse in your coverage. Premium changes will adjust your future installments or a refund will be issued if there is no remaining balance due.
Q: Why do you charge an installment fee?
A: Our banking and administrative costs continually increase. Unfortunately, we've found it necessary to charge a nominal installment fee so we can continue to offer convenient payment options.
Q: Do you charge other fees associated with processing payments?
A: No, we don't. These payment services are offered at no additional charge:
- Credit card payments
- Payments by phone
- Online payments
Q: If my policy is cancelled or non-renewed, can I make a payment to reinstate it?
A: No. Making a payment on a cancelled or non-renewed policy does not mean your policy is automatically reinstated. Please be sure to contact your agent.