Professional Services Resources

As part of West Bend’s commitment to our business community, we have developed these resources to help you grow both personally and professionally.

Optimize Your Guest Encounters

Happy customers are the key to your business’s success. Depending on your business, the only time you may have a customer encounter is when something goes wrong. Award winning columnist and speaker, Laurie Guest, offers actionable tips that can improve your organization's customer service.

Tips For Improving Workplace Productivity

Poor communication and change in an organization can reduce your productivity. West Bend is proud to team up with author and speaker, Scott Lesnick, to offer actionable tips to increase productivity in your workplace.

Networking via LinkedIn

Learn how business professionals can use LinkedIn to grow their network, increase their visibility and build their professional brand to grow their business. LinkedIn Expert, Wayne Breitbarth takes us through some key lessons from his book "The Power Formula for LinkedIn Success."

Managing Multiple Generations in the Workplace

For the first time in a long time, we have four generations in the workplace. But these side-by-side age differences can lead to a lot of drama. Learn how to respect what everyone - no matter what age - brings to the table.

How to be an Effective Leader

To realize remarkable service that results in long term business success, we must treat our team members as our very best customers. Learn techniques to energize your team to go the extra mile and to WOW your customers.

Free Professional Development Resources

West Bend has teamed up with a host of professional speakers and authors to bring you a library of free resources to help you take your career and business to the next level.

Training topics include:

We hope you enjoy these resources. Feel free to share them with your colleagues and let us know if there are any other topics you’d like us to cover.

Expert Trainers

LAURIE GUEST

Laurie Guest, CSP, has spent more than 20 years training business professionals on customer service, team building, and communication. With a proven record of accomplishment, a sense of humor, and quality content, Laurie provides a relevant approach to teaching these topics, which can make an immediate impact in your organization.

SCOTT LESNICK

Scott Lesnick is an international speaker and author who believes “Persistence = Success.” He served as the Dean of the Academy for Professional Speaking with the National Speaker Association and recently received its coveted “Rising Star” award. In his 28 years as a business professional, Scott has received numerous sales and leadership awards. Scott shares actionable tips on how to increase productivity in your workplace.

WAYNE BREITBARTH

Wayne is passionate about helping business professionals—from entry level to CEO—learn how to combine their previous experience and relationships with LinkedIn in order to more successfully brand and market themselves and their businesses. Wayne’s critically acclaimed book “The Power Formula for LinkedIn Success: Kick-start Your Business, Brand, and Job Search” has helped tens of thousands access the full power of LinkedIn.

ANN KERIAN

Ann spent more than 15 years motivating people through a camera lens as a news anchor. Now, she takes her talents to another level as a consultant, motivational speaker, author and coach. Ann is a member of the prestigious National Speakers Association and the Wisconsin Chapter of the NSA.

ROB BELL

Rob has earned the prestigious designation of Certified Speaking Professional (CSP), which has been awarded to less than 650 people in the world. He was the 2011 – 2012 president of the National Speakers Association – Wisconsin Chapter as well as the author of the book, “Beyond Paper or Plastic – 8 Items or Less to Remarkable Service.”