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Professional Services Resources

As part of West Bend’s commitment to our business community, we have developed these resources to help you grow both personally and professionally.


Customer Service Tips

Optimize Your Guest Encounters

Happy customers are the key to your business’s success. Depending on your business, the only time you may have a customer encounter is when something goes wrong. Award winning columnist and speaker, Laurie Guest, offers actionable tips that can improve your organization's customer service.

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Productivity Resources

Tips For Improving Workplace Productivity

Poor communication and change in an organization can reduce your productivity. West Bend is proud to team up with author and speaker, Scott Lesnick, to offer actionable tips to increase productivity in your workplace.

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Networking via LinkedIn

Learn how business professionals can use LinkedIn to grow their network, increase their visibility and build their professional brand to grow their business. LinkedIn Expert, Wayne Breitbarth takes us through some key lessons from his book "The Power Formula for LinkedIn Success."

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Managing Multiple Generations in the Workplace

For the first time in a long time, we have four generations in the workplace. But these side-by-side age differences can lead to a lot of drama. Learn how to respect what everyone - no matter what age - brings to the table.

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How to be an Effective Leader

To realize remarkable service that results in long term business success, we must treat our team members as our very best customers. Learn techniques to energize your team to go the extra mile and to WOW your customers.

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