West Bend Mutual Insurance Claims Service

You hope you never have to report a claim. If you do, you want the claim handled fairly, promptly, and with courtesy and respect. West Bend could not be known as The Silver Lining if it were not for the superior service given to our customers by our experienced, knowledgeable, and understanding claims professionals.

Our claims associates are located throughout the Midwestern states in which we serve. This helps insure fast, local service. We believe it's important that local staff provide service to our policyholders and agents whenever possible.

West Bend’s DirectConnect^® allows you to report a loss anytime, 24 hours a day, 7 days a week. The claims process begins immediately when you call us toll free at 1-877-922-5246. Our associates will thoroughly explain the claims process, answer all your questions, and offer guidance, when needed, to help select repair services.

Some claims can be settled in one call and paid within 24 hours.

Our reputation for providing superior service and support comes from the way we’ve conducted business since 1894. Ask an agent who represents West Bend, or a West Bend policyholder who's had a loss. We're confident they'll speak highly of our fairness, knowledge, understanding, and empathy.