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The worst brings out our best. ®

That's The Silver Lining. ®

Since 1894, West Bend has been providing valuable insurance coverages and services to business owners as well as home and auto owners.

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West Bend honored as a Top Workplace

West Bend Insurance Company was recently named a Top Workplace in Milwaukee and Southeast Wisconsin, the Greater Madison area, and the country! 


Insurance Moms

Need help understanding the basics of insurance including what coverage you need if you're moving out for the first time or what photos to take if you've been in an accident? Our Insurance Moms are here to help!

West Bend 

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More Than a Workplace

Recognized as a top workplace, we are committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth.

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Join Our Team

We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships.

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Frequently Asked Questions


What states does West Bend write in?

West Bend is proud to work with over 1,000 independent insurance agencies in 14 states including Arizona, Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, North Carolina, Ohio, Tennessee, Virginia, and Wisconsin. While we don’t sell directly to consumers, you can rely on one of our trusted agents to help you customize a policy that meets your specific needs.

How do I find an agent?

Use our agency locator to find an agent near you. Search by city and state or postal code.

How do I submit a claim?

If you have a loss, West Bend provides several easy options for reporting a claim, 24 hours a day, 7 days a week. If convenient, please try to have your West Bend policy number available as well as all pertinent details involving the claim such as date and description of loss.

1. Call DirectConnect at 1-877-922-5246
2. Policyholder Portal
3. Send an email to directconnect@wbmi.com.
4. Contact your independent agency. 


How do I pay my bill?

You can pay your bill online, through our mobile app, by phone, or by mail.

Online– Make a secure online one-time payment by using the Make a Payment button above or by logging into your account in our Policyholder Portal.

Phone - Talk to one of our Billing Team members by calling (800) 236-5002, Monday through Friday between 7:00am and 4:30pm CST. If you are calling outside business hours your call will be answered by our automated attendant.

Mail - You can send a check addressed to the below address. Please be sure to include your policy number with the payment.

West Bend Insurance Company
Attention: Billing
1900 S. 18th Avenue
West Bend, WI 53095