<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=1148227851863248&amp;ev=PageView&amp;noscript=1">
toggle mobile navigation

The worst brings out our best. ®

That's The Silver Lining. ®

Since 1894, West Bend has been providing valuable insurance coverages and services to business owners as well as home and auto owners.

Find An Agent

Top Workplace Award

West Bend was recently honored with inclusion on two lists of exemplary workplaces! We’re thrilled to have been named a top 2023 employer on the Business Insurance and the Best Companies Group: Best Places to Work in Insurance, and Great Place to Work® and Fortune Magazine: Best Workplaces in Financial Services & Insurance™. 


Insurance Moms

Need help understanding the basics of insurance including what coverage you need if you're moving out for the first time or what photos to take if you've been in an accident? Our Insurance Moms are here to help!

West Bend 

hands holding heart white icon

More Than a Workplace

Recognized as a top workplace, we are committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth.

Learn More


Join Our Team

We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships.

View Opportunities

Frequently Asked Questions


What states does West Bend write in?

West Bend is proud to work with over 1,000 independent insurance agencies in 14 states including Arizona, Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, North Carolina, Ohio, Tennessee, Virginia, and Wisconsin. While we don’t sell directly to consumers, you can rely on one of our trusted agents to help you customize a policy that meets your specific needs.

How do I find an agent?

Use our agency locator to find an agent near you. Search by city and state or postal code.

How do I submit a claim?

If you have a loss, West Bend provides several easy options for reporting a claim, 24 hours a day, 7 days a week. If convenient, please try to have your West Bend policy number available as well as all pertinent details involving the claim such as date and description of loss.

1. Call DirectConnect at 1-877-922-5246
2. Policyholder Portal
3. Send an email to directconnect@wbmi.com.
4. Contact your independent agency. 


How do I pay my bill?

You can pay your bill online, through our mobile app, by phone, or by mail.

Online - Make a secure online payment through our Policyholder Portal. To pay your bill, you will need to authenticate your Account Number (which is different than your policy number). You can find your account number on your invoice.

Phone - Talk to one of our Billing Team members by calling (800) 236-5002, Monday through Friday between 7:00am and 4:30pm CST. If you are calling outside business hours your call will be answered by our automated attendant.

Mail - You can send a check addressed to the below address. Please be sure to include your policy number with the payment.

West Bend Mutual Insurance Company
Attention: Billing
1900 S. 18th Avenue
West Bend, WI 53095

©2023 West Bend Mutual Insurance Company

1900 South 18th Ave., West Bend, WI 53095

P: 262-334-5571
F: 262-334-9109

Privacy Policy
Site Map