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West Bend Provides a Silver Lining.

The worst brings out our best.

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Office ergonomics

If you work in an office, you may have experienced a sudden pain in your back, shoulders, or neck. As the sensation jolts your attention away from your computer screen, you realize you’ve been sitting there too long, or you’ve adopted poor body positioning while focused on your work. Usually, stretching or adjusting position can help alleviate the discomfort, but prolonged or repeated unhealthy body mechanics can lead to injuries known as musculoskeletal disorders (MSDs).

MSDs are injuries and disorders that affect the human body’s movement or musculoskeletal system (e.g. muscles, tendons, ligaments, nerves, discs, blood vessels, etc.). Commonly known MSDs include carpal tunnel syndrome, tendonitis, ligament sprain, degenerative disc disease, and many more. While these conditions can be very painful, the good news is they’re also preventable.

Check out our blog to learn more about signs and symptoms of MSDs, neutral body position, workplace environment tips, and more.

You can also visit the Occupational Safety and Health Administration (OSHA) for more information on good working positions, workstation components, checklists, work process, and workstation environment.

And if you’re now working from home due to COVID-19, be sure to check out our tips to increase comfort and productivity while working from home.


UPDATE: Special billing accommodations for West Bend policyholders

As the COVID-19 pandemic continues to evolve, West Bend has extended our suspension of cancellations of policies due to nonpayment through 11:59pm CST May 31, 2020. This suspension is automatic and doesn’t require any action on your part.

During this suspension, we won’t issue late pay notices or charge late fees. This is not a waiver of payments due during the suspension period, but an extension or grace period to pay premiums for those directly impacted by the circumstances surrounding COVID-19. You’ll continue to receive invoices and any outstanding amounts due will be included. If you’re set up on an automated payment plan, your payment will continue to process as usual unless we’re contacted.

If you need to make other specific payment arrangements, we’re here for you. Given that we’re experiencing increased phone volumes, we ask that you contact West Bend at billing@wbmi.com. Please be sure to include your policy/account number and contact information. We expect to return your email message within one to two business days.

If your need is urgent, you may call 1-800-236-5002, Monday through Friday from 8:00am to 4:30pm CST. Please be aware you may experience longer than usual hold times.

If you can make a payment, please use our online payment tools at https://insured.thesilverlining.com/pay-bill, use the payment coupon on your invoice, or call 1-800-236-5002 and follow the “make a payment” menu.


Service to you is a top priority

As the COVID-19 pandemic continues to sweep through the country at an alarming rate, more businesses and individuals are financially impacted. To provide you with current and accurate information, West Bend has created a COVID-19 resource page with links to resources from such entities as the Small Business Administration, state departments of insurance, and state departments of commerce. We’ll continue to add appropriate resources as they become available.

Government experts have emphasized the importance and urgency of social distancing in order to slow the spread of the coronavirus and reduce the stress on the healthcare system. For the sake of our associates’ health, West Bend has asked all employees who can work from home to do so. Please rest assured that our customers remain a top priority and we will continue to provide the service you deserve and have come to expect from West Bend. Our experienced and knowledgeable associates are standing by to take your calls if you have a claim or need help with your invoice or policy.

And don’t forget customer service is just click away with the West Bend Mobile App and customer website.

©2014 West Bend Mutual Insurance Company

1900 South 18th Ave., West Bend, WI 53095

P: 262-334-5571
F: 262-334-9109

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