The worst brings out our best. ^®

West Bend is proud to work with over 1,000 independent insurance agencies in 14 states including Arizona, Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, North Carolina, Ohio, Tennessee, Virginia, and Wisconsin. While we don’t sell directly to consumers, you can rely on one of our trusted agents to help you customize a policy that meets your specific needs.

Use our agency locator to find an agent near you. Search by city and state or postal code.

If you have a loss, West Bend provides several easy options for reporting a claim, 24 hours a day, 7 days a week. If convenient, please try to have your West Bend policy number available as well as all pertinent details involving the claim such as date and description of loss.

1. Call DirectConnect at 1-877-922-5246
2. Policyholder Portal
3. Send an email to directconnect@wbmi.com.
4. Contact your independent agency. 

You can pay your bill online, through our mobile app, by phone, or by mail.

Online - Make a secure online payment by logging into your account in our Policyholder Portal or use the Make a Payment button to make a one-time payment.

Phone - Talk to one of our Billing Team members by calling (800) 236-5002, Monday through Friday between 7:00am and 4:30pm CST. If you are calling outside business hours your call will be answered by our automated attendant.

Mail - You can send a check addressed to the below address. Please be sure to include your policy number with the payment.

West Bend Mutual Insurance Company
Attention: Billing
1900 S. 18th Avenue
West Bend, WI 53095