--- title: Customer Testimonials | West Bend Insurance description: Discover real stories from satisfied policyholders and their experiences with our fair and prompt claims service. Share your feedback and be a part of The Silver Lining®. image: https://www.thesilverlining.com/hubfs/website_images/TSL_Featured_Image_Clouds.jpg --- [![West Bend Insurance](https://www.thesilverlining.com/hs-fs/hubfs/HS%20TEST%20LOGO.png?width=233&height=65&name=HS%20TEST%20LOGO.png "West Bend Insurance")](https://www.thesilverlining.com) ![toggle mobile navigation](https://www.thesilverlining.com/hs-fs/file-1692861603-png/images/nav-toggle.png) [![West Bend Insurance](https://www.thesilverlining.com/hs-fs/file-1696307430-png/images/logo-west-bend.png)](https://www.thesilverlining.com/) [Find An Agent](https://www.thesilverlining.com/find-an-insurance-agent) # **Customer Testimonials** ## Real Stories from Our Satisfied Policyholders Unfortunately, bad things happen to good people. Fortunately, you can have confidence in our financial strength and our outstanding reputation for fair and prompt claims service. And if something were to happen, you can have confidence that your claim will be handled by our professional and experienced representatives. ![blue shield icon](https://www.thesilverlining.com/hubfs/images/testimonials-claims-satisfaction.svg) **93.6%** Overall Claims Satisfaction From 1,982 surveys collected between April 1 and June 30, 2026. ## **Empowering small businesses** Our dedicated team of seasoned underwriters and claims experts are always ready to assist with any challenges that may arise, ensuring we find the best solution for you. Explore more success stories like DACO Precision by visiting our [Small Business Spotlight](https://www.thesilverlining.com/small-business-spotlight).  ## **After the storm** Insurance means so much more after experiencing a devastating storm. Find out what our policyholders and agents had to say about their claims service following a historic storm. We have been with West Bend for around 10 years. They pretty much write everything for us on two companies and my personal. Claims are ugly for everyone, but they make it easy and professional. I highly recommend them for business or residential services. PERSONAL & COMMERICAL POLICYHOLDER Our company had three major claims in 2019-2020, and the Senior Claims Rep, Mark H., was great to work with. He was very quick to answer any questions or concerns I had and I could not believe how fast we received a check! I definitely would recommend West Bend. COMMERICAL POLICYHOLDER New insurance company for me and my business ... West Bend made the process easy. The adjuster, Sara, worked hard to get the case resolved. At one point she became concerned that the claim was taking too long and issued a partial payment to help me out. COMMERICAL POLICYHOLDER ## **Provide Feedback** Would you like to share your own story of The Silver Lining? Or do you want to give us feedback on something you think we could have done better? Please let us know how we're doing by sending us a message.  [Contact West Bend](https://www.thesilverlining.com/contact-us) [Find an Agent](https://www.thesilverlining.com/find-an-insurance-agent) [Report a Claim](https://www.thesilverlining.com/claims/how-to-report-a-claim) [Make a Payment](https://policyholder.westbendinsurance.com/policyholder/guest-quickpay) **©2026 West Bend Insurance Company** 1900 South 18th Ave., West Bend, WI 53095 P: 262-334-5571 F: 262-334-9109 [Privacy Policy](https://www.thesilverlining.com/privacy-policy) [Site Map](https://www.thesilverlining.com/site-map) ![West Bend logo reverse](https://www.thesilverlining.com/hs-fs/hubfs/LOGOS/WBLogoSHORT-877_Small.png?width=233&height=65&name=WBLogoSHORT-877_Small.png "West Bend logo reverse") 1900 South 18th Ave. West Bend, WI 53095 Main: 1-262-334-5571 Claims: 1-877-922-5246 [**](https://www.facebook.com/135899469764690) [**](https://twitter.com/WBsilverlining) [**](http://pinterest.com/westbendins/) [**](http://www.youtube.com/user/westbendinsurance) [**](https://www.instagram.com/wbsilverlining/) [**](https://www.linkedin.com/company/20844) ![testimonials-icon-test](https://www.thesilverlining.com/hubfs/Icons%20-%20home%20page/testimonials-icon.svg) **93.6%  OVERALL  CLAIMS  SATISFACTION** [*view testimonials*](https://www.thesilverlining.com/claims/testimonials) **POLICYHOLDERS** [Make a Payment](https://policyholder.westbendinsurance.com/policyholder/guest-quickpay) [Policyholder Login](https://policyholder.westbendinsurance.com) [Report A Claim](https://www.thesilverlining.com/claims/how-to-report-a-claim) [Download Our App](https://www.thesilverlining.com/resources/web-portal-mobile-app) [Billing FAQs](https://www.thesilverlining.com/resources/billing-faqs) **OTHER RESOURCES** [Agent Login](https://agent.mysilverlining.com) [Find An Agent](https://www.thesilverlining.com/find-an-insurance-agent) **OUR COMPANY** [About](https://www.thesilverlining.com/about-us) [Careers](https://www.thesilverlining.com/careers) [Discover](https://www.thesilverlining.com/discover) [Philanthropy](https://philanthropy.thesilverlining.com) [News](https://www.thesilverlining.com/news) **LEARN** [Insurance Moms](https://www.thesilverlining.com/insurance-moms) [Ergo At Your Fingertips](https://www.thesilverlining.com/ergo-at-your-fingertips) [Teen Driving Resources](https://www.thesilverlining.com/resources/teen-driving) [Distracted Driving](https://www.thesilverlining.com/focus) [Blog](https://www.thesilverlining.com/west-bend-blog) © West Bend Insurance Company 2026  |  [Privacy Policy](https://www.thesilverlining.com/privacy-policy)  |  [Terms of Use](https://www.thesilverlining.com/terms-of-use)  |  [Accessibility Statement](https://www.thesilverlining.com/accessibility)  |  [Site Map](https://www.thesilverlining.com/site-map)  |  [Contact Us](https://www.thesilverlining.com/contact-us) West Bend Insurance Group (“West Bend”), headquartered in West Bend, Wisconsin, provides property and casualty insurance products across the United States. West Bend’s insurance products are offered through West Bend Insurance Company, West Bend Premier Insurance Company, and West Bend Select Insurance Company. Availability may vary. Not all insurance products are available in all jurisdictions. Not all companies are licensed to operate in all jurisdictions. X Please help us improve your experience by taking this one minute survey. Yes, I'll help We appreciate your feedback [Privacy Policy](https://www.thesilverlining.com/privacy-policy) Feedback ![](https://dc.ads.linkedin.com/collect/?pid=24180&fmt=gif)