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Customer Testimonials

Real Stories from Our Satisfied Policyholders

Unfortunately, bad things happen to good people. Fortunately, you can have confidence in our financial strength and our outstanding reputation for fair and prompt claims service. And if something were to happen, you can have confidence that your claim will be handled by our professional and experienced representatives.

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93%

OVERALL SATISFACTION

From 1,836 surveys collected between January 1 and March 31, 2024.

Empowering small businesses

Our dedicated team of seasoned underwriters and claims experts are always ready to assist with any challenges that may arise, ensuring we find the best solution for you. Explore more success stories like DACO Precision by visiting our Small Business Spotlight

After the storm

Insurance means so much more after experiencing a devastating storm. Find out what our customers and agents had to say about their claims service following a historic storm.

We have been with West Bend for around 10 years. They pretty much write everything for us on two companies and my personal. Claims are ugly for everyone, but they make it easy and professional. I highly recommend them for business or residential services.

PERSONAL & COMMERICAL POLICYHOLDER

Our company had three major claims in 2019-2020, and the Senior Claims Rep, Mark H., was great to work with. He was very quick to answer any questions or concerns I had and I could not believe how fast we received a check! I definitely would recommend West Bend.

COMMERICAL POLICYHOLDER

New insurance company for me and my business ... West Bend made the process easy. The adjuster, Sara, worked hard to get the case resolved. At one point she became concerned that the claim was taking too long and issued a partial payment to help me out.

COMMERICAL POLICYHOLDER

Provide Feedback

Would you like to share your own story of The Silver Lining? Or do you want to give us feedback on something you think we could have done better? Please let us know how we're doing by sending us an email to feedback@wbmi.com.