Midwest storms result in high claim volume

Severe weather on Monday, August 10 in Wisconsin, Illinois, Iowa, and Indiana created an unprecedented number of storm claims which, in turn, resulted in an unprecedented number of claim calls. Because we continue to anticipate a high volume of calls, we encourage our policyholders who wish to report a claim to contact us via e-mail instead at directconnect@wbmi.com. Please be sure to include your policy number, best contact information (along with a phone number and e-mail address, if available) date of loss, and description of what happened or what’s damaged. West Bend customers who use our website or app can also report claims directly using the “Report a claim” feature. You can download our app at https://www.thesilverlining.com/claims/download-west-bend-mobile-app or from the Apple or Google app stores.

Please rest assured that “all hands are on deck” for West Bend’s Claims team. We’ll work hard throughout the ensuing days to provide you with the Silver Lining service you’ve come to expect from West Bend.

How To Report A Claim

If you have a loss, West Bend provides several easy options for reporting a claim, 24 hours a day, 7 days a week.

The easiest way to report any kind of claim you may have is to call West Bend directly, using our 24/7 claim reporting service, DirectConnect^®. The toll free number is 1-877-922-5246.

If convenient, please try to have your West Bend policy number available.

When you call DirectConnect, you'll have the option to:

Talk to a TravelNet representative if you purchased this service and have a roadside emergency.
Report a crack or chip in your windshield.
Report any other kind of new loss to your DirectConnect representative.

You can also report a claim by:

E-mail: Report a claim via email at directconnect@wbmi.com. Please include:

Name
Address
City, State, Zip
Phone numbers (work, home, cell) with best time to call
Policy Number
Date of Loss
Description of Loss

Fax: Fax the same information to 1-800-459-4520 or 1-262-335-7000.
Contacting your independent agency: Your agency contact information is located at the top right corner of the policy you received from West Bend. Agency hours of operation vary.

Clear Vision for damaged windshields

Clear Vision repair service is the fast and easy way to report a damaged windshield.

Is your windshield cracked or chipped? Just call DirectConnect toll free and our Clear Vision representative will process your claim quickly. Here’s how it works:

After verifying coverage and degree of damage, the Clear Vision representative will determine if the windshield should be repaired or replaced. If you prefer to use a particular glass vendor, the representative will contact that vendor to communicate details of the loss and billing directions. If you don't have a preferred glass vendor, the Clear Vision representative will help you select one.

While the Clear Vision representative contacts the glass vendor, you can stay on the line and make the appointment immediately, or call the glass vendor at your convenience.

TravelNet for roadside assistance

TravelNet is an optional 24-hour emergency roadside service available on our Home and Highway policy. This coverage is available to West Bend policyholders who reside in Wisconsin, Illinois, Iowa, Minnesota, and Indiana.

If you need emergency roadside assistance anywhere in the United States or Canada, 24 hours a days 7 days a week, simply call toll free, 1-877-922-5246. A qualified service provider will respond with assistance for a number of services, including towing, flat tire change, gasoline delivery, battery jump start, and lockouts.

No need for cash or credit card for covered services. With TravelNet, just sign and drive!

Workers' Compensation Claim Kits

The kit is provided to new workers' compensation policyholders and their agents, as well as to all current policyholders when their policies renew. It contains important West Bend claims contact information, an introduction to our current medical cost containment initiatives, and forms to help policyholders implement early-return-to-work programs for their employees.