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How To Report A Claim

If you have a loss, West Bend provides several easy options for reporting a claim, 24 hours a day, 7 days a week.

Option 1:  Call DirectConnect® 1-877-922-5246

The easiest way to report any kind of claim you may have is to call West Bend directly, using our 24/7 claim reporting service, DirectConnect®. The toll free number is 1-877-922-5246. If convenient, please try to have your West Bend policy number available. 

When you call DirectConnect®, you'll have the option to:

  1. Talk to a TravelNet representative if you purchased this service and have a roadside emergency.
  2. Report a crack or chip in your windshield.
  3. Report any other kind of new loss to your DirectConnect® representative.

Option 2:  Policyholder Portal

West Bend’s policyholder website and mobile app provide West Bend customers easy and convenient access to view their policies, pay bills, and submit claims. 

Option 3:  Send an email

Report a claim via email at directconnect@wbmi.com.

Please include:
  • Name
  • Address
  • City, State, Zip
  • Phone numbers (work, home, cell) with best time to call
  • Policy Number
  • Date of Loss
  • Description of Loss

Option 4:  Contact your independent agency

Your agency contact information is located at the top right corner of the policy you received from West Bend. Agency hours of operation vary.



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Fast service for damaged windshields

Is your windshield cracked or chipped? West Bend works directly with windshield service technicians to quickly get you on your way. Just call DirectConnect toll-free, and a representative will process your claim quickly. Here's how it works:

After verifying coverage and degree of damage, our claim representative will determine if the windshield should be repaired or replaced. If you prefer to use a particular glass vendor, our claim representative will contact that vendor to communicate details of the loss and billing directions. If you don't have a preferred glass vendor, West Bend will help you select one.

While our claim representative contacts the glass vendor, you can stay on the line and make the appointment immediately or call the glass vendor at your convenience.

TravelNet for roadside assistance

TravelNet is an optional 24-hour emergency roadside service available on our Home and Highway policy. This coverage is available to West Bend policyholders who reside in Wisconsin, Illinois, Iowa, Minnesota, and Indiana.

If you need emergency roadside assistance anywhere in the United States or Canada, 24 hours a days 7 days a week, simply call toll free, 1-877-922-5246. A qualified service provider will respond with assistance for a number of services, including towing, flat tire change, gasoline delivery, battery jump start, and lockouts.

No need for cash or credit card for covered services. With TravelNet, just sign and drive!

Workers' Compensation Claim Kits

The kit is provided to new workers' compensation policyholders and their agents, as well as to all current policyholders when their policies renew. It contains important West Bend claims contact information, an introduction to our current medical cost containment initiatives, and forms to help policyholders implement early-return-to-work programs for their employees.

Access all Claim Kits here.

Find a PPO Directory in your area.