Payments & Billing FAQs

To avoid mailing delays, we offer several quick and easy ways to pay your invoice:

• Make a secure online payment at https://insured.thesilverlining.com/pay-bill. 
• Make a phone payment anytime using our automated attendant. Just call 1-800-236-5002.
• Talk to one of our Billing team members by calling 1-800-236-5002, Monday through Friday between 7:00am and 4:30pm CST.

If you’re paying online or by phone, you have the option of paying with your credit card or your checking or savings account. There’s no additional fee for using any of these services.

Overnight payments may be sent to:

West Bend Insurance Company
Attention: Billing
1900 S. 18th Avenue
West Bend, WI 53095

Please be sure to include the policy number with the payment.

If you have more than one account number with West Bend, payments must be made separately to guarantee timely and accurate payment processing.

If you accidentally make one payment for all your accounts, please call West Bend’s Billing team at 1-800-236-5002, Monday through Friday between 7:00am and 4:30pm CST. They’re happy to help.

While West Bend offers options to make payments directly to our company, we don’t partner with third-party vendors. There are, however, third-party vendors who provide services to consumers through which you may pay bills online using a credit or debit card. If you use such a vendor, please keep in mind they may charge a service fee based on each transaction’s value.

In the past, we discovered a third-party vendor that posted our corporate logo on its site without obtaining our permission, misleading consumers to believe we partnered with this vendor. The site also contained false and misleading information pertaining to West Bend. We’re working to have this information removed from the site.

Please be aware that West Bend Insurance Company does not endorse any bill consolidation service providers.

You can make a secure online payment using your credit card or your checking or savings account at https://insured.thesilverlining.com/pay-bill.

If you’re enrolled in our policyholder portal and have scheduled a future payment while logged in, you may cancel your payment before the scheduled payment date. 

Note: We’re in the process of changing payment vendors. If you’ve scheduled a payment and don’t see it in the policyholder portal, please contact our Billing team at 1-800-236-5002, Monday through Friday between 7:00am and 4:30pm CST.

If you’re not enrolled in our policyholder portal and need to cancel a scheduled payment, or if you need to cancel a payment that was scheduled as part of an EFT pay plan, please contact our Billing team at 1-800-236-5002, Monday through Friday between 7:00am and 4:30pm CST.

Payments that are scheduled as part of an automatic payment rule can't be canceled without first deleting the automatic payment rule. For help, please contact our Billing team at 1-800-236-5002, Monday through Friday between 7:00am and 4:30pm CST.

If you’re not yet enrolled, you may enroll at https://insured.thesilverlining.com. Click on “Sign up” to create an account.

The policyholder portal will reflect any new payment on the next business day.

Yes! If you’re enrolled in our policyholder portal, you may set up AutoPay to pay your invoice on its due date using the checking or savings account you designate. For help, please contact our Billing team at 1-800-236-5002, Monday through Friday between 7:00am and 4:30pm CST.

If you're not yet enrolled, you may enroll at https://insured.thesilverlining.com. Click on “Sign up” to create an account.

Yes! By enrolling in our policyholder portal, you may enable paperless billing in your account settings. 

If you're not yet enrolled, you may enroll at https://insured.thesilverlining.com. Click on Sign up to create your account.

Changes to your policy may be reflected on future invoices. If a change isn’t reflected in the policy activity of your current invoice, it’s your responsibility to pay the amount due. If you need help, please contact your agent.

You’ll find the pay plan you’re using on the first page of your invoice or withdrawal statement. If you have questions about your pay plan or would like to learn about other payment plan options, please contact our Billing team at 1-800-236-5002, Monday through Friday between 7:00am and 4:30pm CST.

A form can be submitted to change your bank account details. For a secured, electronic form, email us at Billing@WBMI.com. Please make sure to include your policy or billing account number. West Bend Billing will send you an email back that provides a secured link for you to submit your new bank account information. 

You may also contact your agent for help, or, if you prefer, print and complete our EFT Authorization Form. Then use one of these options to return the form to us.

Mail it to:
West Bend Insurance Company
Attention: Billing
1900 S. 18th Avenue
West Bend, WI 53095

Email it to:
Billing@WBMI.com

Fax it to:

• 1-262-338-5126 for personal insurance customers
• 1-262-335-7007 for business insurance customers

This means West Bend  received an EFT authorization form for your billing account and set up AutoPay on your behalf. To start managing your own AutoPay, please contact our Billing team at 1-800-236-5002, Monday through Friday between 7:00am and 4:30pm CST.

We’re in the process of changing payment vendors. We’re excited to provide our customers a streamlined and more user-friendly online experience with our new vendor.

Here are a few key changes you may notice when accessing your account online:

• Some of your saved payment methods may be missing from your wallet. Manage your wallet by first clicking "Make a Payment" and then clicking the "Continue" button.
• Our new AutoPay doesn’t accommodate customer maximum threshold amounts. If you previously had a threshold, it’s been removed.
• Nicknames with only letters have been converted and saved to your account.
• When the conversion is completed, all payment notifications will be sent from NoReply@wbmi.com. Please monitor your spam and junk folders.

If you have any questions regarding the changes made to your online billing, please contact our Billing team at 1-800-236-5002, Monday through Friday between 7:00am and 4:30pm CST.