If you need further assistance, please contact our Billing department at 1-800-236-5002. Our phones are staffed Monday through Friday from 7:00am to 4:30pm CST. Our offices are closed in observance of all federal holidays.
To avoid mailing delays, we offer several quick and easy ways to pay your invoice:
If you’re paying online or by phone, you have the option of paying with your credit card or your checking or savings account. There’s no additional fee for using any of these services.
Overnight payments may be sent to:
West Bend Insurance Company
Attention: Billing
1900 S. 18th Avenue
West Bend, WI 53095
Please be sure to include the policy number with the payment.
If you have more than one account number with West Bend, payments must be made separately to guarantee timely and accurate payment processing.
If you accidentally make one payment for all your accounts, please call West Bend’s Billing team at 1-800-236-5002, Monday through Friday between 7:00am and 4:30pm CST. They’re happy to help.
While West Bend offers options to make payments directly to our company, we don’t partner with third-party vendors. There are, however, third-party vendors who provide services to consumers through which you may pay bills online using a credit or debit card. If you use such a vendor, please keep in mind they may charge a service fee based on each transaction’s value.
In the past, we discovered a third-party vendor that posted our corporate logo on its site without obtaining our permission, misleading consumers to believe we partnered with this vendor. The site also contained false and misleading information pertaining to West Bend. We’re working to have this information removed from the site.
Please be aware that West Bend Insurance Company does not endorse any bill consolidation service providers.
You can make a secure online payment using your credit card or your checking or savings account at https://insured.thesilverlining.com/pay-bill.
If you’re enrolled in our policyholder portal and have scheduled a future payment while logged in, you may cancel your payment before the scheduled payment date.
Note: We’re in the process of changing payment vendors. If you’ve scheduled a payment and don’t see it in the policyholder portal, please contact our Billing team at 1-800-236-5002, Monday through Friday between 7:00am and 4:30pm CST.
If you’re not enrolled in our policyholder portal and need to cancel a scheduled payment, or if you need to cancel a payment that was scheduled as part of an EFT pay plan, please contact our Billing team at 1-800-236-5002, Monday through Friday between 7:00am and 4:30pm CST.
Payments that are scheduled as part of an automatic payment rule can't be canceled without first deleting the automatic payment rule. For help, please contact our Billing team at 1-800-236-5002, Monday through Friday between 7:00am and 4:30pm CST.
If you’re not yet enrolled, you may enroll at https://insured.thesilverlining.com. Click on “Sign up” to create an account.
The policyholder portal will reflect any new payment on the next business day.
Yes! If you’re enrolled in our policyholder portal, you may set up AutoPay to pay your invoice on its due date using the checking or savings account you designate. For help, please contact our Billing team at 1-800-236-5002, Monday through Friday between 7:00am and 4:30pm CST.
If you're not yet enrolled, you may enroll at https://insured.thesilverlining.com. Click on “Sign up” to create an account.
Yes! By enrolling in our policyholder portal, you may enable paperless billing in your account settings.
If you're not yet enrolled, you may enroll at https://insured.thesilverlining.com. Click on Sign up to create your account.
A form can be submitted to change your bank account details. For a secured, electronic form, email us at Billing@WBMI.com. Please make sure to include your policy or billing account number. West Bend Billing will send you an email back that provides a secured link for you to submit your new bank account information.
You may also contact your agent for help, or, if you prefer, print and complete our EFT Authorization Form. Then use one of these options to return the form to us.
Mail it to:
West Bend Insurance Company
Attention: Billing
1900 S. 18th Avenue
West Bend, WI 53095
Email it to:
Billing@WBMI.com
Fax it to:
We’re in the process of changing payment vendors. We’re excited to provide our customers a streamlined and more user-friendly online experience with our new vendor.
Here are a few key changes you may notice when accessing your account online:
If you have any questions regarding the changes made to your online billing, please contact our Billing team at 1-800-236-5002, Monday through Friday between 7:00am and 4:30pm CST.
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1900 South 18th Ave., West Bend, WI 53095
P: 262-334-5571
F: 262-334-9109
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