Payments & Billing FAQs

To avoid mailing delays, we offer several quick and easy ways to pay your invoice:

• Make a secure online payment at https://insured.thesilverlining.com/pay-bill.
• Make a phone payment anytime using our automated attendant. Just call 1-800-236-5002.
• Talk to one of our Billing team members by calling 1-800-236-5002, Monday through Friday between 7:00am and 4:30pm CST.

If you’re paying online or by phone, you have the option of paying with your credit card or your checking or savings account. Payments made using your bank routing and checking or savings account number avoid additional processing fees. Credit or debit card payments will incur a processing fee charged by our third-party payment processor.

Overnight payments may be sent to:

West Bend Insurance Company
Attention: Billing
1900 S. 18th Avenue
West Bend, WI 53095

Please be sure to include the policy number with the payment.

If you have more than one account number with West Bend, payments must be made separately to guarantee timely and accurate payment processing.

If you accidentally make one payment for all your accounts, please call West Bend’s Billing team at 1-800-236-5002, Monday through Friday between 7:00am and 4:30pm CST. They’re happy to help.

While West Bend offers options to make payments directly to our company, we don’t partner with third-party vendors. There are, however, third-party vendors who provide services to consumers through which you may pay bills online using a credit or debit card. If you use such a vendor, please keep in mind they may charge a service fee based on each transaction’s value.

In the past, we discovered a third-party vendor that posted our corporate logo on its site without obtaining our permission, misleading consumers to believe we partnered with this vendor. The site also contained false and misleading information pertaining to West Bend. We’re working to have this information removed from the site.

Please be aware that West Bend Insurance Company does not endorse any bill consolidation service providers.

You can make a secure online payment using your credit card or your checking or savings account at https://insured.thesilverlining.com/pay-bill.

If you’re enrolled in our policyholder portal and have scheduled a future payment while logged in, you may cancel your payment before the scheduled payment date. Payments that are scheduled as part of an automatic payment rule can't be canceled without first deleting the automatic payment rule.

Some situations may require you contact our Billing team at 1-800-236-5002, Monday through Friday between 7:00am and 4:30pm CST, Including:

• You’ve scheduled a payment and don’t see it in the policyholder portal.
• You’re not enrolled in our policyholder portal and need to cancel a scheduled payment.
• You need to cancel a payment that was scheduled as part of an EFT pay plan.

If you’re not yet enrolled in the policyholder portal, you may enroll at https://insured.thesilverlining.com. Select Sign up to create an account.

The policyholder portal will reflect any new payment on the next business day.

Yes! By enrolling in our policyholder portal, you may enable paperless billing in your account settings. 

If you're not yet enrolled, you may enroll at https://insured.thesilverlining.com. Click on Sign up to create your account.

Changes to your policy may be reflected on future invoices. If a change isn’t reflected in the policy activity of your current invoice, it’s your responsibility to pay the amount due. If you need help, please contact your agent.

You’ll find the pay plan you’re using on the first page of your invoice or withdrawal statement. If you have questions about your pay plan or would like to learn about other payment plan options, please contact our Billing team at 1-800-236-5002, Monday through Friday between 7:00am and 4:30pm CST.

This means West Bend  received an EFT authorization form for your billing account and set up AutoPay on your behalf. To start managing your own AutoPay, please contact our Billing team at 1-800-236-5002, Monday through Friday between 7:00am and 4:30pm CST.

We’re in the process of changing payment vendors. We’re excited to provide our customers a streamlined and more user-friendly online experience with our new vendor.

Here are a few key changes you may notice when accessing your account online:

• Some of your saved payment methods may be missing from your wallet. Manage your wallet by first clicking "Make a Payment" and then clicking the "Continue" button.
• Our new AutoPay doesn’t accommodate customer maximum threshold amounts. If you previously had a threshold, it’s been removed.
• Nicknames with only letters have been converted and saved to your account.
• When the conversion is completed, all payment notifications will be sent from NoReply@wbmi.com. Please monitor your spam and junk folders.

If you have any questions regarding the changes made to your online billing, please contact our Billing team at 1-800-236-5002, Monday through Friday between 7:00am and 4:30pm CST.

There are two options for automatic payments: AutoPay and EFT pay plans. AutoPay is managed by policyholders via the policyholder portal. EFT is managed by West Bend.

AutoPay – Managed by policyholders via the policyholder portal.

If you’re enrolled in our policyholder portal, and not active on either AutoPay or EFT, you may set up AutoPay to pay your invoice on its due date using the checking or savings account you designate. Recurring credit card payments aren’t allowed.

If you’re enrolled in our policyholder portal and active on EFT, the Manage AutoPay button will be disabled. Please contact our Billing team at 1-800-236-5002, Monday through Friday between 7:00am and 4:30pm CST for assistance.

If you’re enrolled in our policyholder portal and active on AutoPay, use the Manage AutoPay button to maintain your bank account preferences.

If you're not yet enrolled in the policyholder portal, you may enroll at https://insured.thesilverlining.com. Select Sign up to create your account.

EFT Pay Plans – Managed by West Bend.

To setup an EFT pay plan or to change your bank account information on an existing EFT pay plan, please email us at billing@wbmi.com. Include your policy and billing account numbers. We’ll email you a link to a secure electronic form to use to submit your new bank account information.

When using a credit or debit card, the total amount charged is the payment amount plus a processing fee charged by our third-party payment processor. The processing fee covers various costs associated with processing the card payment. The fee isn’t assessed if paying using your bank routing and account number.

You’ll never receive a billing service fee when on a pay-in-full pay plan, regardless of payment method. In other instances, the billing service fee depends on how you choose to receive and/or pay your invoice:

• A $7.00 per invoice billing service fee applies for paper invoices sent via mail.
• A $4.00 per invoice billing service fee applies for paperless invoices when on a payment plan other than “Pay in Full.”
• A $1.00 per withdrawal billing service fee applies on automatic payments with paperless invoices.

You can enroll in paperless billing in the policyholder portal by selecting paperless billing statements under Account Settings. Once enrolled, you’ll receive notifications via email when your invoice is available to download.

To change your pay plan to “pay in full,” or if you have any questions, please contact our Billing team at 1-800-236-5002, Monday through Friday between 7:00am and 4:30pm CST