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The financial impact of COVID-19
In light of the many changes brought on by COVID-19, we understand some of our policyholders have been financially impacted, possibly creating stress and hardship for them as bills become due.
If you’re experiencing hardship, we’re here to help. Given that we’re expecting increased phone volumes, you may wish to contact West Bend at firstname.lastname@example.org as a better option. Please be sure to include your policy/account number and contact information. We expect to return your email message within one to two business days.
If your need is urgent, you may call 1-800-236-5002, Monday through Friday from 8:00am to 4:30pm CST. Please be aware you may experience longer than usual hold times.
If you can make a payment, please use our online payment tools at thesilverlining.com, use the payment coupon on your invoice, or call 1-800-236-5002 and follow the “make a payment” menu.
When you choose EFT, you direct your financial institution to electronically transfer monthly payments from your checking or savings account directly to West Bend. You never have to worry about incurring a late fee. A nominal service fee is automatically added to each installment. You'll receive a list of withdrawal dates along with your policy renewal and any time you make changes to your policy that affect your premium.
To register for EFT, follow these easy steps:
If you prefer, fax the form to:
NOTE: Services by third-party vendors are currently available for consumers to pay their bills online using a credit or debit card. These vendors charge consumers a service fee based on each transaction’s value.
West Bend recently discovered that one of these third-party vendors posted our corporate logo on its site without obtaining our permission. The site also contains false and misleading information pertaining to West Bend. We’re working to have this information removed from the site.
Please be aware that West Bend Mutual Insurance Company does not endorse any bill consolidation service provider.