Frequently Asked Questions about Billing

Can I pay online or make a phone payment?

To avoid mailing delays, we offer several quick and easy ways to pay your invoice:

Make a secure online payment at thesilverlining.com/pay-bill.
Make a phone payment anytime using our automated attendant. Just call (800) 236-5002.
Talk to one of our Billing Team members by calling (800) 236-5002, Monday through Friday between 7:00am and 4:30pm CST.

If you’re paying online or by phone, you have the option of paying with your credit card or your checking or savings account. There’s no additional fee for using any of these services.

What address do I use to send an overnight payment?

Overnight payments may be sent to:

West Bend Mutual Insurance Company
Attention: Billing
1900 S. 18th Avenue
West Bend, WI 53095

Please be sure to include the policy number with the payment.

I have multiple accounts with West Bend. Can I pay them together online?

If you have more than one account number with West Bend, payments must be made separately to guarantee timely and accurate payment processing.

If you accidentally make one payment for all your accounts, please call West Bend’s Billing Team at (800) 236-5002, Monday through Friday between 7:00am and 4:30pm CST. They’re happy to help.

Does West Bend partner with any third-party vendors for me to make a payment?

While West Bend offers options to make payments directly to our company, we don’t partner with third-party vendors. There are, however, third-party vendors who provide services to consumers through which you may pay bills online using a credit or debit card. If you use such a vendor, please keep in mind they may charge a service fee based on each transaction’s value.

In the past, we discovered a third-party vendor that posted our corporate logo on its site without obtaining our permission, misleading consumers to believe we partnered with this vendor. The site also contained false and misleading information pertaining to West Bend. We’re working to have this information removed from the site.

Please be aware that West Bend Mutual Insurance Company does not endorse any bill consolidation service providers.

You can make a secure online payment using your credit card or your checking or savings account at https://insured.thesilverlining.com/pay-bill.

Can I cancel a scheduled payment?

If you’re enrolled in our Policyholder Portal and scheduled a one-time payment, you may cancel your payment before the scheduled payment date.

If you’re not enrolled in our Policyholder Portal and need to cancel a scheduled payment, or if you need to cancel a payment that was scheduled as part of an EFT pay plan, please contact our Billing Team at (800) 236-5002, Monday through Friday between 7:00am and 4:30pm CST.

Payments that are scheduled as part of an automatic payment rule cannot be deleted without first deleting the automatic payment rule. For help, please contact our Billing Team at (800) 236-5002, Monday through Friday between 7:00am and 4:30pm CST.

If you’re not yet enrolled, you may enroll at https://insured.thesilverlining.com/home#/associate-policy. Click on the Log In button to create your account.

I made a payment. Why doesn’t it show online?

The online payment activity only captures payments made through www.thesilverlining.com or those made by phone. Payments made with your agent or by using the United States Postal Service will appear on your next invoice or withdrawal statement.

Can I set up an automatic payment?

Yes! If you’re enrolled in our Policyholder Portal, you may create an automatic payment rule (APR) which will then pay your invoice on its due date using the checking or savings account you designate. For help, please contact our Billing Team at (800) 236-5002, Monday through Friday between 7:00am and 4:30pm CST.

Note: When setting up your automatic payment, you’ll be asked about a maximum amount. A maximum amount may be entered but isn’t required. To ensure timely payment of all invoices using an automatic payment rule, leave the maximum amount field blank.

If you do enter a maximum amount, payments will not be scheduled by the system if the amount due on an invoice exceeds the maximum amount provided. If this happens, we’ll send a notification to the email address in our file to announce that a payment wasn’t scheduled and to advise that a manual payment must be made.

If you're not yet enrolled, you may enroll at https://insured.thesilverlining.com/home#/associate-policy. Click on the Log In button to create your account.

Is paperless invoicing available?

Yes! By enrolling in our Policyholder Portal, you may enable paperless billing in your account settings.

If you’re not yet enrolled, you may enroll at https://insured.thesilverlining.com/home#/associate-policy. Click on the Log In button to create your account.

I made a change to my policy. Will I receive an updated invoice?

Changes to your policy may be reflected on future invoices. If a change isn’t reflected in the policy activity of your current invoice, it’s your responsibility to pay the amount due. If you need help, please contact your agent.

What is my pay plan?

You’ll find the pay plan you’re using on the first page of your invoice or withdrawal statement. If you have questions about your pay plan or would like to learn about other payment plan options, please contact our Billing Team at (800) 236-5002, Monday through Friday between 7:00am and 4:30pm CST

I’m on an EFT pay plan. How do I change my bank account information?

A form can be submitted to change your bank account details. For a secured, electronic form, email us at Billing@WBMI.com. Please make sure to include your policy or billing account number. West Bend Billing will send you an email back that provides a secured link for you to submit your new bank account information.

You may also contact your agent for help, or, if you prefer, print and complete our EFT Authorization Form. Then use one of these options to return the form to us.

Mail it to:
West Bend Mutual Insurance Company
Attention: Billing
1900 S. 18th Avenue
West Bend, WI 53095

Email it to:
Billing@WBMI.com

Fax it to:

(262) 338-5126 for personal insurance customers
(262) 335-7007 for business insurance customers

What are your hours?

Our Billing Department phones are staffed Monday through Friday from 7:00am to 4:30pm CST. Our offices are closed in observance of all federal holidays.