Photo Estimating Tool

Introducing West Bend Photo Estimate

Part of our Claims Department’s vision is to become a premier claims organization with a focus on delivering the best possible customer experience. To do this, we consistently explore different technologies to help us operate at the highest possible level.

One of the tools we use to improve customer experience is West Bend Photo Estimate. This tool allows customers with vehicle damage to interact directly with West Bend claims representatives, auto appraisers, and the shop of choice to quickly process their claims. All they need is a smartphone and about 10 minutes of time.

How does the tool work?

Simple Process for Quick Claims

Submit a Claim

The customer submits a claim via any of our convenient claim-reporting options.

Learn how to report a claim

Receive a Link

Our claims representative texts the customer a link to a mobile-friendly website that’ll guide the customer through the process of providing necessary information, including the make and model of the vehicle and photos of the damage.

AI-Powered Estimate

Using the information provided, artificial intelligence (AI), and heat mapping, the tool initiates and forwards the repair estimate to the appraiser.

Additional Documentation

If the tool predicts the vehicle may be a total loss, additional photos documenting the vehicle’s overall condition are requested.

View our photo tips

Estimate Delivery

If the car is repairable, the appraiser completes and electronically delivers the estimate to the customer. If the vehicle is deemed to be a total loss, the appraiser provides the total loss information to the claims representative, who then delivers it to the customer.

Schedule an Inspection

Customers can search for a shop and schedule an inspection appointment if they choose.

Find a West Bend preferred auto repair provider

Claim Completion

The claims representative reviews and completes the claim with the customer.

Benefits of West Bend Photo Estimate

This process provides customers with convenient and quicker claims processing. As a customer, you won't need to visit a repair facility to obtain an estimate. You can simply complete the user-friendly online photo estimating process at a time that’s most convenient for you. The elimination of the physical auto inspection and the use of AI speeds up this process significantly. Once photos are uploaded, the average time to complete the estimate is just a few hours.

Quicker claims processing
Don't need to visit a repair facility to obtain estimate
Average time to complete the estimate is a few hours

Photo Estimate Tool