--- title: The Auto Claim Process description: Learn about the auto claim process, from reporting to resolution, in this informative infographic. Get insights on insurance claims. image: https://www.thesilverlining.com/hubfs/The%20Auto%20Claims%20Process%20(003).jpg --- [![West Bend Insurance](https://www.thesilverlining.com/hs-fs/hubfs/HS%20TEST%20LOGO.png?width=233&height=65&name=HS%20TEST%20LOGO.png "West Bend Insurance")](https://www.thesilverlining.com) ![toggle mobile navigation](https://www.thesilverlining.com/hs-fs/file-1692861603-png/images/nav-toggle.png) [![West Bend Insurance](https://www.thesilverlining.com/hs-fs/file-1696307430-png/images/logo-west-bend.png)](https://www.thesilverlining.com/) [Find An Agent](https://www.thesilverlining.com/find-an-insurance-agent) ![Common Insurance Topics Blog](https://www.thesilverlining.com/hubfs/Common-Topics-Blog/common-insurance-topics-blog-header.jpg) # The Auto Claim Process [![Share on facebook](https://www.thesilverlining.com/hubfs/social-icons/facebook-blue.svg) ](http://www.facebook.com/share.php?u=https%3A%2F%2Fwww.thesilverlining.com%2Fcommon-topics%2Fauto-claim-process%3Futm_medium%3Dsocial%26utm_source%3Dfacebook) [![Share on linkedin](https://www.thesilverlining.com/hubfs/social-icons/linkedin-blue.svg) ](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fwww.thesilverlining.com%2Fcommon-topics%2Fauto-claim-process%3Futm_medium%3Dsocial%26utm_source%3Dlinkedin) [![Share on twitter](https://www.thesilverlining.com/hubfs/social-icons/twitter-x-blue.svg) ](https://twitter.com/intent/tweet?original_referer=https%3A%2F%2Fwww.thesilverlining.com%2Fcommon-topics%2Fauto-claim-process%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&url=https%3A%2F%2Fwww.thesilverlining.com%2Fcommon-topics%2Fauto-claim-process%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&source=tweetbutton&text=) [![Share on pinterest](https://www.thesilverlining.com/hubfs/social-icons/pinterest-blue.svg) ](http://pinterest.com/pin/create/button/?url=https%3A%2F%2Fwww.thesilverlining.com%2Fcommon-topics%2Fauto-claim-process%3Futm_medium%3Dsocial%26utm_source%3Dpinterest&media=) If you've never filed an auto claim before, you may wonder what would happen if you do. Check out our infographic for the steps of a typical auto claim with West Bend.  *Click on the image below to download a PDF version of the infographic.* [![The Auto Claims Process_revised](https://www.thesilverlining.com/hs-fs/hubfs/The%20Auto%20Claims%20Process_revised.jpg?width=695&height=1433&name=The%20Auto%20Claims%20Process_revised.jpg)](https://www.thesilverlining.com/hubfs/The%20Auto%20Claims%20Process%20(1).pdf) ## Infographic Transcript **1. CLAIM REPORT** Policyholder and/or claimant submits a claim directly to their agent or to West Bend via the policyholder portal, mobile app, phone, or email: Call: 877-922-5246 Email: directconnect@wbmi.com **2. ASSIGNMENT** The claim is assigned to a claims representative who works with the claimant during the claims process. **3. INITIAL CONTACT** The claims representative calls the claimant to gather additional details, answer questions, discuss next steps, and provide a claim number. **4. EVALUATION** The claims representative may need to call witnesses, contact a repair shop, or instruct the claimant to use our photo estimate tool to gather vehicle photos necessary for the evaluation. **5. RESOLUTION AND CLOSURE** The claims representative contacts the claimant to go over the payment details. The payment (minus deductible) is issued either directly to the claimant or the repair shop completing the work, and the claim is closed. **Topics:** [Claims](https://www.thesilverlining.com/common-topics/topic/claims), [Insurance](https://www.thesilverlining.com/common-topics/topic/insurance) ### Common Insurance Topics ### Latest Posts ### Posts by Topic - [Claims (6)](https://www.thesilverlining.com/common-topics/topic/claims) - [Home Insurance (4)](https://www.thesilverlining.com/common-topics/topic/home-insurance) - [Insurance (4)](https://www.thesilverlining.com/common-topics/topic/insurance) - [Cut-rate Insurance (1)](https://www.thesilverlining.com/common-topics/topic/cut-rate-insurance) - [Get a Quote (1)](https://www.thesilverlining.com/common-topics/topic/get-a-quote) - [Independent Insurance Agents (1)](https://www.thesilverlining.com/common-topics/topic/independent-insurance-agents) - [Subrogation (1)](https://www.thesilverlining.com/common-topics/topic/subrogation) - [personal insurance (1)](https://www.thesilverlining.com/common-topics/topic/personal-insurance) [see all](https://www.thesilverlining.com/common-topics/auto-claim-process#) [Find an Agent](https://www.thesilverlining.com/find-an-insurance-agent) [Report a Claim](https://www.thesilverlining.com/claims/how-to-report-a-claim) [Make a Payment](https://policyholder.westbendinsurance.com/policyholder/guest-quickpay) **©2026 West Bend Insurance Company** 1900 South 18th Ave., West Bend, WI 53095 P: 262-334-5571 F: 262-334-9109 [Privacy Policy](https://www.thesilverlining.com/privacy-policy) [Site Map](https://www.thesilverlining.com/site-map) ![West Bend logo reverse](https://www.thesilverlining.com/hs-fs/hubfs/LOGOS/WBLogoSHORT-877_Small.png?width=233&height=65&name=WBLogoSHORT-877_Small.png "West Bend logo reverse") 1900 South 18th Ave. West Bend, WI 53095 Main: 1-262-334-5571 Claims: 1-877-922-5246 [**](https://www.facebook.com/135899469764690) [**](https://twitter.com/WBsilverlining) [**](http://pinterest.com/westbendins/) [**](http://www.youtube.com/user/westbendinsurance) [**](https://www.instagram.com/wbsilverlining/) [**](https://www.linkedin.com/company/20844) ![testimonials-icon-test](https://www.thesilverlining.com/hubfs/Icons%20-%20home%20page/testimonials-icon.svg) **93.6%  OVERALL  CLAIMS  SATISFACTION** [*view testimonials*](https://www.thesilverlining.com/claims/testimonials) **POLICYHOLDERS** [Make a Payment](https://policyholder.westbendinsurance.com/policyholder/guest-quickpay) [Policyholder Login](https://policyholder.westbendinsurance.com) [Report A Claim](https://www.thesilverlining.com/claims/how-to-report-a-claim) [Download Our App](https://www.thesilverlining.com/resources/web-portal-mobile-app) [Billing FAQs](https://www.thesilverlining.com/resources/billing-faqs) **OTHER RESOURCES** [Agent Login](https://agent.mysilverlining.com) [Find An Agent](https://www.thesilverlining.com/find-an-insurance-agent) **OUR COMPANY** [About](https://www.thesilverlining.com/about-us) [Careers](https://www.thesilverlining.com/careers) [Discover](https://www.thesilverlining.com/discover) [Philanthropy](https://philanthropy.thesilverlining.com) [News](https://www.thesilverlining.com/news) **LEARN** [Insurance Moms](https://www.thesilverlining.com/insurance-moms) [Ergo At Your Fingertips](https://www.thesilverlining.com/ergo-at-your-fingertips) [Teen Driving Resources](https://www.thesilverlining.com/resources/teen-driving) [Distracted Driving](https://www.thesilverlining.com/focus) [Blog](https://www.thesilverlining.com/west-bend-blog) © West Bend Insurance Company 2026  |  [Privacy Policy](https://www.thesilverlining.com/privacy-policy)  |  [Terms of Use](https://www.thesilverlining.com/terms-of-use)  |  [Accessibility Statement](https://www.thesilverlining.com/accessibility)  |  [Site Map](https://www.thesilverlining.com/site-map)  |  [Contact Us](https://www.thesilverlining.com/contact-us) West Bend Insurance Group (“West Bend”), headquartered in West Bend, Wisconsin, provides property and casualty insurance products across the United States. 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