I started in West Bend’s Accounts Receivable Department in 1993 as a high school co-op student operating the switchboard for all billing-related incoming phone calls. I also posted all of the payments received at the home office. After I was hired full time, I held several billing positions that serviced Personal Lines and Commercial Lines customers across various territories. Eventually I moved into a financial analyst role which allowed me to be part of various A/R projects, analysis, process improvement, and reporting of all A/R receipt processing. In 2012, I moved over to the PAS/Billing program, where I was given the opportunity to participate in the implementation of our new policy and billing system. A few short months after West Bend went live with WBConnect PAS/Billing, I moved into the role of accounts receivable manager, overseeing the staff of personal lines, commercial lines, direct and agency bill commissions, cash balancing, and collections.
I have enjoyed the opportunities I have been given at West Bend to turn my first full-time job into a permanent career in the insurance industry. I’m also proud to be part of such a great organization that supports the growth of the community in which I was born and raised.