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Nick Unger Honored by Coverra Insurance

Nick_Unger.jpgCongratulations to Personal Lines Underwriter Nick Unger!  Nick recently received the Coverra Insurance Services Award for Personal Lines for both the fourth quarter and for the entire year in 2015!

Each quarter, Coverra Insurance, located in Sparta, WI, recognizes an insurance company associate who offers outstanding service to the agency and helps them meet their agency goals.  Coverrra employees nominate winners who meet the award criteria.  Here's what Coverra Insurance employees had to say about Nick:

  • "Nick Unger is always helpful, willing to review numbers with us, and to help in any way he can."
  • "He answers all of my questions and he has taught me a lot."
  • "Nick has a great attitude." 

Ice Cream for Breakfast!


#‎icecreamforbreakfast‬  International Eat Ice Cream for Breakfast Day is February 18th. We honor all children who have fought or who are fighting a battle with cancer, because kids get cancer too. Several associates ate ice cream in honor of Lily & Bailey Dove, for all the other children battling and for those that only live in our hearts. It was wonderful to have Lily, Bailey, Erin and Ryan join us! (Maddie we missed you). Thanks to everyone that participated!  For more information on this event, click here.

94 Years of Experience

Nel_Lisa_Bonnie_Collage.jpgMeet Nel (left), Bonnie (right), and Lisa (seated).  The collective knowledge of this group of lovely ladies is amazing!  I can only imagine there are few companies that have this type of dedication and tenure.  

Nel worked at West Bend part-time as a policy checker from 1978 to 1981. The hours were perfect since her husband could be home with their children and they didn’t need to hire a sitter. They moved back to Upper Michigan but returned in 1989. She began working once again at West Bend, this time in Personal Lines. Over the years, Nel worked in various departments - Commercial Lines, Accounts Receivable, the Help Desk in IT, Marketing, and now in the Executive area where she’s been for 16 years. “By working in several departments, I got a chance to learn a lot about each of them which helps me in the job I have today. I consider myself fortunate that I love what I do and I get to do it at such a great company! The job, the people, the benefits, the building, and grounds all make this a great place to work. It’s so nice to escort guests around our company and listen to their comments – they’re in such awe. I tell them we are very spoiled and we know it!”

 Bonnie started her career at West Bend, also part-time, during her senior year at Kewaskum High School in 1974. Her first position was in what was called Agent’s Service (a typing pool). She then moved into the checking area (proofreading what was typed in Agent’s Service). “After doing this for a couple of years, I realized I was not going to quit and go to college, as was my original plan,” Bonnie said. “It was time to do something else. I applied for a position in the Rating Department and became a rater of homeowners and dwelling fire policies, and then an underwriting assistant.” West Bend’s president and CEO at the time convinced her to take some insurance courses, and before she obtained her Associate in Underwriting designation, she was promoted to personal lines underwriter. She’s been underwriting for 30 years in Wisconsin, Iowa, Illinois, Indiana, and Minnesota. Bonnie is currently a senior personal lines underwriter for Minnesota and Iowa. “While I regret not taking the time for college, I am happy to still be working here after 42 years. I truly appreciate the career opportunities offered to me by West Bend.  By far the best thing about working at West Bend is the people I’ve gotten to work with and to know over the years.”

Lisa started in Agent’s Service in 1986 and transferred to Personal Lines in 1987 where she held three different positions. When her daughter was born in 1998, chose to stay at home. In 2006, she returned to West Bend and to the same position she had when she left: assistant underwriter in Personal Lines. In order to have a bit more flexibility for her young family, she took a position in Office Services/Policy Assembly/Printing. She worked in that role until she was promoted to office services supervisor in 2009. Then in 2013, she took a position as a commercial lines policy processing supervisor because she was ready and excited to grow and learn more about other areas of West Bend. Lisa said, "I am very thankful for all of the opportunities West Bend has given me and I look forward to the future. I enjoy change and all the chaos that goes with it - it has been a great ride and I look forward to my future at West Bend."



January S.L.C.E. Winners Announced

The Silver Lining Claim Experience (S.L.C.E.) Recognition Program celebrates those Claims associates who deliver exceptional service to our customers.  The Promise Kept Award is based on feedback from our policyholders, while the Silver Lining Standout Award goes to those getting great feedback from all others.  Winners are chosen monthly from all nominations received.  Congratulations to:

        Jennifer F.      SLCE.jpg
 Shellie O.
Mike H.
Kerry H.
Todd B.
Becky S.
Ashley J.
Chris S.

Argent Honored by Kuhl Insurance

Argent.jpgKuhl Insurance in Morton, IL recently honored Argent with their 2015 Commercial Lines Insurance Carrier of the Year Award!  According to Kuhl Insurance, the award recognizes a carrier that has "gone above and beyond in developing their partnership with our agency."

A number of factors determine the recipient of this award, including competitive products, product line/appetite, ease of doing business (underwriter flexibility, promptness in quotes, timely policies and endorsements, and flexibility in billing plans), claims service, and loss control capabilities.   

:"This isn't a popularity contest," said Scott Howard, director of operations at Kuhl Insurance.  "We put a lot of thought into who deserves this award.  Our service and production staff makes the decision, not upper management."

January Key Recognition Winners

Key Recognition is West Bend's peer to peer recognition program that celebrates individuals and teams who do what's right and deliver results by offering timely, frequent, and personalized recognition.  Congratulations to the January winners:

Barb, Service Center
Teresa, Data Governance
Dan, IT - Portal Development Services
Kotesh, IT - Enterprise Data Warehouse

Nicole Celebrates 30 Years at West Bend

Nicole_Richter_TBT.jpgNicole will soon celebrate 30 years at West Bend and she says, “It has gone by so fast!” She started her career in September of 1986 in the Staff Underwriting Department part-time through her high school co-op program. Then, after graduating early in January of 1987, she moved on to the Agent Service Department full-time. Afterwards, she joined Personal Underwriting where she stayed for 18 years and had three positions: set up associate, teleprocessing, and assistant underwriter. Desiring a change, she moved on to the Information Technology Department where she is currently a senior production support specialist with her main focus in Personal Lines, as well as learning Commercial Lines. “There is never a dull moment in IT and you learn something new every single day. This is such a great company to work for with all the opportunities and benefits that it has to offer. I have grown so much professionally and personally. Looking forward to being a lifer here at West Bend!” Interested in a career at West Bend? Click to view open positions!http://www.thesilverlining.com/careers ‪#‎tbt‬

Mike's Throwback

Mike_Bury_TBT.jpg‪#‎TBT‬ Happy Throwback Thursday! Meet Mike, who started in 1987 on the Commercial Lines Underwriting Wisconsin team. In 1991,he moved to Minnesota to do field underwriting and came back to the home office in 1996. He had an Illinois territory until 2006 when he moved back to the Wisconsin team. "Commercial underwriting has been a great career choice for me and I am very thankful for the opportunities and education West Bend has given me. I have made some good friends here. I have seen lots of changes, not only in where we are working, but in how we do it. I am looking forward to all the new challenges ahead." 

West Bend Earns Gold Designation from WELCOA

WELCOA.jpgWest Bend recently received the Well Workplace Award from WELCOA (The Wellness Council of America)! West Bend successfully met the criteria to achieve a WELCOA national Well Workplace Gold designation. The Gold designation is for companies that successfully build comprehensive worksite wellness initiatives and demonstrate and document concrete outcomes.

By achieving this level of excellence in workplace wellness programming, West Bend has demonstrated its commitment to protecting and enhancing the health and well-being of our most valuable asset - our associates!  

Healthy snacks were served in honor of our award!

Mike Retires After 18 Years of Service

Mike_Van_Brunt.jpgAfter 18 years of dedicated service to West Bend, Mike, IT Operations Services Analyst III, is retiring. Mike has been in IT his entire 37 year career. He started in what was called the Micro Support Department. They supported all of the PCs, servers and the network. Over time, Mike focused his skills on the physical and virtual server environments. We wish you nothing but the best as you start this new chapter in your life!  Thank you from all of us at West Bend!