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Auto Services Loss Prevention Concerns

Posted by Brian Kiley on Dec 29, 2014 12:45:10 PM

Automotive mechanical repair shops have many exposures. Today we’re going to take a look at some of the exposures for internal operations, as well as hazards to the general public, customers, and employees.

Here are some of the ways you can protect your employees, customers, and property:


Primary exposures for property include gasoline storage, flammable liquids, oily rags, and parts-washing fluid. “No Smoking” signs should be posted throughout the building. Oily rags can spontaneously combust so they must be stored in airtight, self-closing metal cans that starve off oxygen. Welding and torch work should only be done as needed and only after determining there are no flammables or combustibles in the immediate area. When using parts-washing fluids, use a Stoddard solvent held within a designated wash tank with a self-closing lid connected to a fusible link. Gasoline should NEVER be used to clean any type of part.  

General Liability


The main exposure is unsupervised customers in the shop area. Typical exposures to customers include damage to clothing, as well as slips and falls or other injuries. Management should escort the customer, who is wearing personal protective equipment, into the shop to show what repairs are needed. Afterward, the cust

Workers’ Compensationomer should return to the lounge area to wait for the repairs to be completed. Customers should never be unsupervised within the mechanical repair areas.

Injuries are routinely caused by lifting, burns, carbon monoxide, and oil spills. Hernias and back injuries can be prevented by using proper lifting equipment and equipment stand tools. Proper personal protective equipment can protect against burns from welding or torch work. The carbon monoxide exposure is more prevalent during winter months when doors are closed; consequently flexible exhaust hoses should be slipped over exhaust pipes so fumes are routed outside. This helps prevent a carbon monoxide buildup inside. An oil slick or grease spot could cause a slip or trip. Promptly cleaning up these spills and spots, as well as using sand or an oil absorbent, will reduce these loss potentials.

Product Liability

Only first-rate and OEM-quality parts should be used in part replacement. Faulty installation of aftermarket parts is a huge concern. Automotive mechanics should hold ASE designations with a least one master certified mechanic on staff to oversee all repairs. Mechanics should only work in areas in which they’ve been properly trained. The master mechanic should do a final inspection and test drive the customer’s vehicle. 

This blog post was written by John Moake, a Loss Prevention Representative for West Bend.

Topics: Loss Prevention, Auto Repair

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