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Our reputation for providing superior service and support comes from the way we've conducted business since 1894. Ask an agent who represents West Bend, or a West Bend policyholder who's had a loss. We're confident they'll speak highly of our fairness, knowledge, understanding, and empathy.

Here are just a few of the things West Bend policyholders had to say about their recent claims experiences:

"Mary was wonderful at a time when I was very upset. Dealing with your company was completely different from what I have heard from others in the past with their companies. I have suggested your company to family and friends in the past and will continue to do so. Hopefully some will be smart and call to check into your company."
Sharon P./Washington, IL/Nov 2016
“Patrick was the perfect person who was put on my recent claim – patient, kind, careful and encouraging.”
Colleen G.
“Matt was very polite, prompt and patient with my questions. I am a widow and Matt made a very unpleasant occurrence understandable and manageable. I was very fortunate to have him as my representative.”
Marilyn L./Madison, WI/Nov 2016
“I have dealt with many adjusters in my 33 years of property management and Nate is AWESOME!!!”
Kathleen L.
“The rep, Sharon was awesome! Everyone should have someone like her in their office”
Anne F./ Posen, IL/Nov 2016
“Kerry is always very courteous and professional. He has a very high level of customer service standards when dealing with sensitive matters of our injured staff.”
Julie C./Waukegan, IL/Nov 2016
“Bill is excellent – went above and beyond! Best claim service ever!”
Randy K./Stevens Point, WI/Sept 2016
“Kimberly was very informative with her explanations. All communication was done quickly and on time. Made a challenging process easier. Liked working with Kimberly.”
Mark A./New Berlin, WI/Sept 2016
“Stacey was fantastic to work with. I am very thankful to have such a great company standing behind my business!!”
David M./Plymouth, WI/Aug 2016
“I have worked with Aaron on several claims over the year. Aaron has always been a true professional keeping me informed from start to finish, answer questions and responding to emails or phone calls in a very timely manner.”
Michael T./Madison WI/Jan 2017
“Chris did an amazing job. I was always kept up to date and informed of every step. I was able to breathe easier knowing that this claim was in good hands.”
Nicolas S./Trivoli, IL/Dec 2016
“Jessica was very pleasant and easy to work with. She explained the process and always kept us up to date. I appreciated that very much, as we worked through that emotional and stressful time while (the employee) healed.”
Renee F./Waupaca, WI/Jan 2017
“Courtney was extremely helpful and responsive during the claims process. She is conscientious, delivers on her promises, and is pleasant to work with.”
Melinda G./Madison, WI/Dec 2016
“Alex was a pleasure to work with. He was excellent about keeping us informed on the progress of the claim. We have had West Bend for a number of years now with 2 companies we own. We are very happy with the customer service.”
Katy R./Sturgeon Bay, WI/Dec 2016

©2014 West Bend Mutual Insurance Company

1900 South 18th Ave., West Bend, WI 53095

P: 262-334-5571
F: 262-334-9109

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